Design & Build

Ryland Homes is committed to providing quality in all aspects of our business. Our quality controls and procedures allow us to consistently offer an outstanding level of service and the highest standard of end product to all Clients. We make every effort to fully understand our clients' requirements and expectations to ensure we fulfil our commitments and promises. 

Our commitment in the following areas is detailed within the policies and procedures in this document: 

  1. Client Relationship 
  2. Materials & Equipment Sourcing 
  3. Onsite Quality Management Processes 
  4. Ongoing Review and Improvement of Processes 

Ryland Homes strives to maintain these achievements through effective communication, adherence to our own high standards and each employee's pride in their own unique contribution. 

CLIENT RELATIONSHIP 

Don overseas the progress of all Ryland Homes projects and is supported b y a dedicated team of supervisors and employees. 

Client relationships are forged through Don Draper, Ryland Homes Managing Director. Don oversees the progress of all Ryland Homes projects and is supported by dedicated team supervisors and employees. From first contact with a client our objectives are to achieve the following: 

  1. Open effective communications to gain a full appreciation of your needs and expectations. 
  2. Ensure that you have a thorough understanding of the service we provide, and clarify what you can expect through detailed quotation. 
  3. Ensure that you are satisfied by the services proposed prior to commencement. 
  4. Offer suggestions of alternative solutions which may better suit your budget or further add value to your enterprise. 

We encourage our clients to communicate any queries to our Managing Director Don: rylandhomesltd@xtra.co.nz 

ON-SITE QUALITY MANAGEMENT 

Ryland Homes has three levels of quality checks on all projects. Each of these levels performs a different role in quality assurance and fulfils a different responsibility to help to achieve an outstanding result. 

  1. Managing director Don Draper:
  • To be receptive to client feedback 
  • Addresses any issues promptly and direct staff to complete works to attend to feedback
  • Maintain good trading relationships with reputable materials suppliers 
  • Maintain effective communication with staff and supervisors through regular contact and meetings 

 

  1. Site Supervisors: 
  • Maintain a high level of skill in the completion of all works 
  • Employ own broad experience to direct the works under their supervision 
  • Manage the specific skills of staff effectively to complete works effectively to the highest standards 
  • Maintain a good level of communication with both the employees under their supervision and the 
  • Managing Director . Follow Managing Directors instructions to coordinate new works on site.
  • Conduct a thorough appraisal of works completed on site at the end of each day and note any areas to be fixed or improved upon. 

 

  1. All Staff: 
  • Maintain a high level of skill in the completion of all works on site 
  • Employ own experience to conduct works effectively and efficiently  
  • Maintain good communication with Supervisors and work effectively within a team 
  • Take pride in own work and ensure that all work is completed to the highest standard. 

Every person in this process participates in the production of a high quality end product. Each member of staff has the opportunity to suggest improvements to work systems and other aspects of business to ensure a continuing advance of quality standards. 

MATERIALS AND EQUIPMENT SOURCING 

Ryland Homes Ltd works hard to ensure all materials and equipment are sourced from reputable suppliers. With over 45 years of trading history our companies have built strong relationships with suppliers who continue to consistently deliver quality products at competitive prices. 

The following steps are followed to ensure quality of materials and workmanship: 

  1. Identification of the most appropriate products to suit client purpose and price range.
  2. Inspection of products delivered on site to ensure that they are correct for intended use, and in good condition. Every employee has the right and obligation to reject inferior or damaged products. 
  3. All products are used or installed in accordance with New Zealand Standards and manufacturers specifications and client satisfaction. 

ONGOING REVIEW AND IMPROVEMENT OF PROCESSES 

Ryland Homes Ltd quality procedures are updated on a regular basis, with a view to surpass industry standards. Every member of staff has the right and responsibility to suggest improvements or alterations to current practices. It is Ryland Homes Ltd policy to treat with respect any suggestions our clients may have with regard to our quality assurance procedures.